points of difference
gadens melbourne offer the following key benefits:
depth - gadens melbourne has achieved very successful results by attracting highly-experienced personnel. These significant lateral acquisitions complement our own depth of expertise, providing a credible alternative to the larger firms in the provision of expert legal advice to institutional, corporate and other major clients, across a broad range of areas;
accessibility - we understand the need for clients to have ready access to their lawyers to provide advice and support, either over the phone or face to face. We will ensure that our clients have direct access to partners and lawyers at all times. An essential part of the success of any business is effective risk management and informed decision making and we need to be available at a moments notice;
transparency - we use our systems to provide exception reports for internal and client management purposes. You can be sure that no transaction is overlooked. We will work with you to provide reports in a flexible way to meet your internal needs;
quality client service - client satisfaction is paramount to us. To this end, we adopt a quality service approach which ensures partners and senior solicitors are accessible to clients. They will personally handle or directly oversee all matters in their respective areas;
key client surveys - ongoing regular feedback meetings to ensure two way communication on client service delivery requirements; and
practical commercial approach - we have a long-standing commitment to plain English drafting and practical commercial outcomes. We make a point of understanding our clients’ business through building strong and positive relationships with our clients’ team members.
